All organizations strive for high-performing IT departments, it can be said the health of an organization could be gauged by looking at their IT department alone. We see constant change programs devised and rolled out to tackle inefficiency with results that are often disappointing which need more changes! Unless changes are made based on relevant hard data this cycle will be difficult to break. Nicole Forsgren is a Chief Scientist who analyses data to prove certain hypothesis – it’s this type of research that should get our attention.
Nicole explains this research in her What I Learned from Four Years of Science-ing the Crap out of DevOps talk. The survey questions were created based on Westrum typology which looks at organisational cultures and has a close mapping technology. The survey data reveals things about Continuous Delivery, Management, and Culture, but it’s CD I’m interested in here.
A lot is at… Continue reading
Leading Lean Software Development is a great read and would recommend for any tech leader. There is a lot to draw from and learn but for this blog it was a quote on the last page that caught my attention:
to lead the organization as if I had no power
What an excellent mindset to have! Following the reference to the quote leads to an article Role of Management in a Lean Manufacturing Environment by Gary Convis, Toyota Motor Manufacturing Kentucky, that includes this paragraph:
I enjoy photography and learning how to capture better photos. I’ve been the photographer at a few low-key events, snapping away trying to catch those special photos. It’s not until later that someone asks did you get a picture of this or can I see a particular photo that you realise you didn’t capture it in the right way or didn’t get it at all. I didn’t know it was important so didn’t spend time being in the right place or thinking how to best capture the moment. I learnt a lesson, know what is important to the hosts of the event. By asking them you find out areas to concentrate on e.g. the food, certain people, a certain activity during the event. If you don’t ask, you don’t know which could lead to disappointment! There is a similarity here with tech teams – do you know what is important… Continue reading
We all have needs and many of these are unique, this is what makes working with people intriguing. Some needs are obvious, others are closely guarded secrets, and more we don’t even know ourselves! As leader’s we have to make every effort to understand the needs of the people in our teams and adjust our approach to meet those needs. I will use Autism and ADHD as an example here as I’ve had a steep learning curve in this area over the last couple of years. These could be considered quite extreme needs compared to others but we can still approach these in a similar way.
The first challenge is recognising there is a need! For those who are not open about their needs, we have to spot them, which makes observation key. Is someone acting out of character? Are you seeing unexpected responses to questions? Is anyone uncomfortable in… Continue reading
The desire to praise people or teams should be firmly rooted in the mind of every leader. When someone does good work or puts extra effort in for the team it feels natural to praise them for it. I wouldn’t want anyone to think their effort has gone unnoticed. HBR’s blog – The Easiest Thing You Can Do to Be a Great Boss – focuses on recognising great work. Their survey results show giving praise improves the “Boss-Employee” relationship, boosts morale, and improves job satisfaction. I couldn’t agree more and believe that giving praise in part of what makes teams stronger. That was until…
…I came across the following while reading Lean Enterprise (p222):
Dweck’s work shows that if we reward people for the effort they put into solving problems that they find challenging, it shifts them towards a growth mindset. If, in contrast we praise and reward people for… Continue reading
It was the PIPELINE conference last week and, as usual, it was a great day! I highly recommend this for anyone interested in Continuous Delivery (CD), there is value to get out of all the sessions. This year Dan North kicked it off with a entertaining and challenging keynote on Ops and Operability, but it was the last talk of the day by Rachel Laycock that I really enjoyed. She spoke on “Continuous Delivery At Scale”, although I think many of the points covered can apply to any size of organization. During her talk she mentioned that Continuous Delivery needs to be investigated in an organisation first, I think this is a crucial point and must be taken seriously!
During Steve Smith’s talk, he said “Continuous Delivery is hard”. This could be considered an understatement! One thing you cannot do is drive straight into microservices and think you’re… Continue reading
We obviously know who our team is, but do we really know each person?! Each person is unique, each has their own strengths and weaknesses, likes and dislikes. To get the best out of someone you need to understand them well enough. This takes time but it also takes thought with seeking the right information. Having that deeper knowledge not only strengthens the relationship, it means you have the insight to make decisions for the benefit of individuals and the team.
In a previous blog – taking notes during a one-on-one – I mentioned capturing notes from these one-on-ones into a draft email. This I still do, but there is more in this email that helps me get to know each person. As well as the regular notes I take I aim to out more about them using these subjects: Mobile, Family, Birthday, Lives, Likes, What is truly important, Favourite… Continue reading