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incivility – rude or unsociable speech or behaviour.

This 15 minute TED talk by Christine Porath explains how incivility can have drastic effects on the teams and culture. She shares some powerful research showing the true cost incivility has but also simple steps on how we can avoid it by thanking people, sharing credit, listening attentively, humbly asking questions, acknowledging others, and smiling. I recommend watching…

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